Privacy Policy


Chapps (Chapps NV, K. Pakhuis Tour & Taxis, Havelaan 86C bus 315, B-1000 Brussels, Belgium) is committed to protecting your online privacy. This Privacy Policy discloses the privacy practices for the Chapps website(s) (“Website”) and the Chapps branded applications (“Apps”). We encourage you to read this Privacy Policy carefully to learn what information we collect from you and why, as well as how we use, disclose, transfer and store that information.

1. Information We Collect

The Website and Apps obtain the information you provide when you download, register, access, or use them.

Chapps may use, share and store this information consistent with this Privacy Policy. It will do so in order to provide and improve its products, services and content.

By accessing and using the Website and/or the Apps, you are consenting to our processing of your information as set forth in this Privacy Policy.

We may collect Personally Identifiable Information that you provide to us, such as your name, address, age, user name, password, phone number, e-mail address and credit card information.

We also collect the information you enter into our system when using the Website and/or Apps, such as contact information and project management information.
Furthermore, we collect Non-personal Information that does not permit direct association with any specific individual, such as occupation and language or postcode and time zone where the Website has been accessed or the Apps have been used, so we can better understand customer behavior and improve our products and services.

In addition, we may use technologies like cookies (small files stored by your browser), web beacons, or unique device identifiers to automatically and anonymously identify your computer or device ID so we can deliver a better experience. Our systems also log information like your browser, operating system and IP address, as well as information about the way you use the Website and Apps.
To customize our service for you, we and our partners may collect, use, and share precise location data, including the real-time geographic location of your computer or device. This location data is collected automatically and anonymously in a form that does not personally identify you and is used only to provide and improve our services.

If you do not want us to collect, use or share your location data as described above, you should turn off the location services for the Website and/or Apps in your account settings or in your mobile phone settings and/or within the Website and/or Apps.

2. How We Use the Information

We Collect We use the information we collect:

  • for purposes for which you provided the information, such as to send you e- mails that you have requested;
  • to contact you from time to time to provide you with important information about our products and services, as well as with required notices and marketing promotions;
  • to inform you about changes to the License Agreement or this Privacy Policy;
  • to enhance the operation of the Website and Apps and to allow us to personalize content and advertising;
  • to help us develop, deliver and improve our products, services and content;
  • to troubleshoot and accomplish other administrative tasks;
  • to audit and analyze our user base and usage trends;
  • to enforce the applicable License Agreement and this Privacy Policy, to comply with applicable law, and to cooperate with law enforcement activities.

3. Disclosure to Third Parties

We will share your information only in the ways that are described in this Privacy Policy.

We may share certain Personally Identifiable Information with strategic and trusted partners who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These partners are obligated to protect your information and their use of information is limited to their specific purpose. Our partners provide assurance that they undertake reasonable steps to safeguard the data they hold on our behalf, although data security cannot be guaranteed.

If you want to opt-out of this sharing, please contact us at info@chapps.com. We may also disclose Personally Identifiable Information:

  • with your express content;
  • as required by law, such as to comply with a subpoena, or similar legal process;
  • when we believe in good faith that disclosure is necessary to protect our rights, operations or users, enforce our terms, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this Privacy Policy;
  • if Chapps is involved in a merger, acquisition merger, acquisition, liquidation, dissolution or sale of all or a portion of its assets, we may transfer any and all Personally Identifiable Information we collect to the relevant third party. In such an event, you will be notified via e-mail and/or a prominent notice on our Website www.chapps.com of any change in ownership or use of your information, as well as any choices you may have regarding the new situation.

We may disclose Non-personal Information for any purpose. For example, analytics companies may access anonymous data (such as your IP address or device ID) to help us understand how our services are used. They use these data solely on our behalf. They do not share it except in aggregate form and no data are shared as to any individual user.

If we combine Non-personal Information with Personally Identifiable Information, the combined information will be treated as Personally Identifiable Information for as long as it remains combined.

Finally, we do not allow advertising companies to collect data through our services for ad targeting.

4. Cookies and other Tracking Devices

To facilitate and customize your experience with the Website and/or Apps, we may place cookies on your computer or device. A cookie is a small text file that is stored on a user’s computer and which stores Non-personal Information about that user.
We may use cookies to save you time while using the Website and/or Apps and to remind us who you are. Most browsers automatically accept cookies, but you may be able to modify your browser settings to decline or delete cookies. Please note that if you decline or delete these cookies, some parts of the Website and Apps may not work properly.

We may also use web beacons or other industry-standard technologies like pixel tags to help analyze your use of the Website and/or Apps. Pixel tags and web beacons are tiny graphic images placed on certain pages on our Website and Apps or in our e-mails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an e-mail, pixel tags and web beacons generate a non-personally identifiable notice of that action

5. Managing your Information

You can contact us by e-mail at info@chapps.com to request to see any Personally Identifiable Information we have stored.

If that information should be wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes.
We encourage you to promptly update your Personally Identifiable Information as soon as it changes. When updating your Personally Identifiable Information, we may ask you to verify your identity before we can act on your request.

We may reject requests that are unreasonably repetitive, require disproportionate technical effort, risk the privacy of others, or would be extremely impractical.
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort.

We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

We do remove all Personally Identifiable Information associated with your account promptly after you delete your account, unless a longer retention period is required or permitted by law.

We may however retain Non-personal Information indefinitely.

6. Protecting your Personal Information

We take commercially reasonable administrative, physical and electronic security measures designed to safeguard and protect your information from unauthorized access or disclosure. This includes utilizing Secure Sockets Layer (SSL) software, which encrypts the personal information you input, and storing your information in encrypted form behind a firewall designed to block access from outside our network.
However, no security or encryption method can be guaranteed to protect information from hackers or human error and no data transmission over the internet or any wireless network can be guaranteed to be 100 % secure. Chapps therefore cannot guarantee the security of any information transmitted to or from the Website and/or the Apps, and is not responsible for the actions of any third parties that may receive such information.

7. Children

Chapps does not use the Website and/or the Apps to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us immediately at info@chapps.com. We will then delete such information from our files within a reasonable time.

8. Application

This Privacy Policy applies to the Website and the Apps and all of the services they offer.

This Privacy Policy however does not apply to services offered by other companies or individuals, including products or websites that may be displayed to you when accessing or using the Website and/or Apps. We recommend that you review the privacy policy of each such party, product and/or website to determine how they protect your privacy.

9. Changes

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

10. Contact

If you have any questions or concerns about our privacy policies, please contact us via e-mail at info@chapps.com or in writing at Chapps NV, K. Pakhuis Tour & Taxis, Havelaan 86C bus 315, B-1000 Brussels, Belgium.